Privacy Policy

Effective as of April 10, 2026Last updated: April 11, 2026

Your privacy is important to us. It is Points Playground's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://points-playground.com, our WhatsApp business messaging services, and other sites, applications, and services we own and operate.

Personal information is any information about you which can be used to identify you. This includes information about you as a person, your contact details, your devices, your payment details, your phone number, your messaging identifiers, and information about how you use a website, application, or online service.

If you contact us or interact with us through WhatsApp, Meta Platforms, Inc. and WhatsApp may also collect and process information in accordance with their own privacy policies and terms. This Privacy Policy describes how Points Playground collects, uses, stores, and discloses personal information in connection with our own services.

In the event our site or services contain links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site or use a third-party service that we do not control.

Information We Collect

Information we collect falls into one of two categories: "voluntarily provided" information and "automatically collected" information.

"Voluntarily provided" information refers to any information you knowingly and actively provide us when using or participating in any of our services, promotions, support channels, account-linking flows, or messaging interactions.

"Automatically collected" information refers to any information automatically sent by your devices, browsers, operating systems, applications, messaging platforms, or service providers in the course of accessing or using our products and services.

Log Data

When you visit our website, our servers may automatically log standard data provided by your web browser. It may include your device's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, referral information, and other details about your visit.

Additionally, if you encounter certain errors while using the site, our applications, or our services, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, browser, operating system, what you were trying to do when the error happened, and other technical information relating to the problem.

If you interact with us through WhatsApp or another messaging service, we may also receive and log technical and event data associated with those interactions, including timestamps, message IDs, message status information, delivery or read events, webhook events, account identifiers, and phone number identifiers made available by the platform provider.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Device Data

When you visit our website or interact with our services, we may automatically collect data about your device, such as:

• Device type
• Operating system
• Unique device identifiers
• Device settings
• Geo-location data

Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer, browser provider, Meta, WhatsApp, or software provider to learn what information they make available to us.

Personal Information

We may ask for or receive personal information, for example when you submit content to us, contact us, use our services, or message us through WhatsApp, which may include one or more of the following:

• Name
• Email
• Phone/mobile number
• WhatsApp phone number
• WhatsApp profile name or similar messaging profile information
• Message content and attachments you send to us
• Support, account-linking, and request history
• Records of scrape requests, warehouse selections, filters, and related service activity

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In that case, we only collect personal information that is reasonably necessary to provide our services to you, operate our business, secure our systems, communicate with you, comply with legal obligations, and improve our products and services.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website or through our services:

• Use a mobile device or web browser to access our content
• Contact us via email, social media, WhatsApp, or similar technologies
• Send us a message, request, or support inquiry through WhatsApp or another messaging channel
• Request a warehouse scrape or related service
• Link your phone number or messaging identity to one of our services
• When you mention us on social media

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

• to provide you with our platform's core features and services
• to enable you to customise or personalise your experience of our website and services
• to contact and communicate with you
• to receive, process, and respond to warehouse scrape requests, support inquiries, and related requests
• to operate our WhatsApp business messaging experience and related workflows
• to authenticate, verify, or link your phone number, messaging profile, or account where required to provide our services
• to enable you to access and use our website, associated applications, associated messaging experiences, and associated social media platforms
• for internal record keeping and administrative purposes
• for security, fraud prevention, abuse prevention, debugging, logging, auditing, and service monitoring
• to comply with legal obligations and applicable platform requirements

We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our site and services to improve our site, services, and your experience on them.

Disclosure of Personal Information

We may disclose personal information to third-party service providers, contractors, and vendors who help us operate our website, infrastructure, analytics, logging, customer support, communications, security, hosting, and messaging services.

This may include Meta Platforms, Inc., WhatsApp, cloud infrastructure providers, communications providers, analytics providers, and similar operational vendors to the extent reasonably necessary to provide our services.

We may also disclose personal information where required by law, regulation, legal process, or governmental request, to protect our rights, users, or the public, to investigate abuse, fraud, or security incidents, or in connection with a merger, sale, financing, acquisition, dissolution, restructuring, or similar business transaction.

We do not sell your personal information for money.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.

You are responsible for selecting any password and its overall security strength, and for ensuring the security of your own information within the bounds of our services.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy.

For example, if you have provided us with personal information such as an email address, phone number, or message content when contacting us about a specific enquiry or service request, we may retain this information for the duration of your enquiry or request remaining open and for our own records so we may effectively address similar enquiries, requests, disputes, security incidents, and compliance obligations in future.

We may also retain account-linking data, messaging logs, webhook event data, scrape request history, and operational records for a reasonable period where necessary to operate our services, maintain security, investigate issues, prevent abuse, comply with law, or establish, exercise, or defend legal claims.

If your personal information is no longer required for these purposes, we will delete it or make it anonymous by removing details that identify you.

However, if necessary, we may retain your personal information for compliance with a legal, accounting, regulatory, reporting, security, or recordkeeping obligation.

Children's Privacy

We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.

Your Rights and Controlling Your Personal Information

• Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.
• Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.
• Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
• Access: You may request details of the personal information that we hold about you.
• Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
• Deletion: You may request that we delete personal information we hold about you, subject to any legal or operational retention requirements.
• Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information.
• Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
• Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you in writing.
• Opt out of communications: You may opt out of receiving communications from us, including marketing and promotional messages, at any time. To do so, use the opt-out facilities provided in the communication, contact us using the details below, or follow any instructions we provide in the message. If you contact us through WhatsApp, you may also stop messaging us or request that we stop using your number for future communications, subject to any legal or operational requirements.

Please be aware that even if you opt out of communications, we may still contact you when necessary for non-promotional purposes, including, but not limited to, managing your account, responding to service inquiries, or providing important updates related to your use of our services.

Business Transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy.

Limits of Our Policy

Our website or services may link to or rely on external sites, applications, or platforms that are not operated by us. Please be aware that we have no control over the content and policies of those services, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, platform requirements, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Additional Disclosures for U.S. States Privacy Law Compliance

The following section includes provisions that comply with the privacy laws of these states: California, Colorado, Delaware, Florida, Virginia, and Utah, and is applicable only to the residents of those states. Specific references to a particular state apply only to that state's residents. Non-state specific language applies to all of the states listed above.

Do Not Track

Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser "Do Not Track" signals.

California Privacy Laws - CPPA

Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to other organisations for their marketing purposes.

In accordance with your right to non-discrimination, we may offer you certain financial incentives permitted by the California Consumer Privacy Act and California Privacy Rights Act. Any such incentive will reasonably relate to the value of your personal information, and we will provide written terms that clearly describe the nature of the offer.

To make a California privacy request, please contact us using the details provided in this privacy policy with "Request for California privacy information" in the subject line. You may make this type of request once every calendar year.

California Notice of Collection

In the past 12 months, we may have collected the following categories of personal information enumerated in the CCPA:

• Identifiers, such as name, email address, phone number, WhatsApp number, account name, IP address, and an ID or number assigned to your account
• Internet or other electronic network activity information
• Geolocation data
• Communications content and related customer service records

For more information on information we collect, including the sources we receive information from, review the "Information We Collect" section. We collect and use these categories of personal information for the business purposes described in the "Collection and Use of Information" section.

Right to Know and Delete

You have rights to delete your personal information we collected and know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:

• The categories of personal information we have collected about you
• The categories of sources from which the personal information was collected
• The categories of personal information about you we disclosed for a business purpose
• The categories of third parties to whom the personal information was disclosed for a business purpose
• The business or commercial purpose for collecting the personal information
• The specific pieces of personal information we have collected about you

To exercise any of these rights, please contact us using the details provided in this privacy policy.

Shine the Light

In addition to the rights discussed above, you have the right to request information from us regarding the manner in which we share certain personal information as defined by applicable statute with third parties and affiliates for their own direct marketing purposes.

To receive this information, send us a request using the contact details provided in this privacy policy. Requests must include "Privacy Rights Request" in the first line of the description and include your name, street address, city, state, and ZIP code.

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

This privacy policy was created using the GetTerms Privacy Policy Generator and modified by Points Playground for its services, including WhatsApp-based features.